Terms & Conditions
The NBN network is not available in all areas or to every customer. NBN services are only available for addresses that have been activated on the NBN network and have all necessary NBN technology installed.
Tellnet will schedule the completion of your NBN installation with NBN directly. A standard NBN installation is free of charge. Any custom installations or additional points for NBN service may incur charges that will need to be organised with NBN directly.
The NBN speed tiers you choose are based on maximum connection speeds provided by NBN. Actual speeds may differ due to various factors including your equipment, hardware or software configuration, the number of users using the service simultaneously, the content being downloaded and the websites you are accessing.
Monthly data allowance includes both uploads and downloads. If you exceed your data allowance for the month, your service will be slowed down until the start of your next billing period.
If you reach the data allowance for your plan before your billing period is over, Tellnet will allow one upgrade to a higher data plan for no plan change fee so that you can continue to use your service normally. Upgrading a data plan will incur additional monthly charges based on the plan you upgrade to. Except for the first free change, you will be charged a $20 plan change fee for any speed or data changes to your service.
Tellnet will allow any NBN compatible router to be used with our NBN services. If your router is not compatible with NBN, you may purchase one of our routers for a fee as outlined on our website or you can purchase one of your own.
Your NBN service may be relocated to another address provided the new address is in an NBN fibre ready service area. This may incur a relocation fee. Relocations to an address that is not serviceable under the NBN fibre network may incur early termination charges. Early termination charges for NBN services are the monthly plan amount multiplied by the remaining number of months on the initial contact term.
Please read our full terms & conditions.